As part of our ongoing efforts to protect your information and maintain security on our website, we will send you a one-time code via SMS text* or email for you to enter when performing certain actions on BN.com. This helps prevent unauthorized use of your account by allowing you to verify your identity.
If you are not receiving the one-time code, ensure that the following information is stored accurately in your BN.com Account or has been entered correctly in the prompt that appeared on the site:
- Mobile Number (US Numbers only)
- Email Address
If this information is stored in a BN.com account, click here to access your account to verify this information and make any necessary updates.
If you opt to receive your code by one option, and it is not coming through, try to choose the other option (E.g. if you choose to receive the code by text, but you don't receive it, select Email, and vice versa)
If you are not receiving emails, also check that you are able to receive emails from Barnes & Noble and that those emails are not being routed to your Spam or Junk Mail folders.
We use Two Step Verification (also known as Two-Factor Authentication, or 2FA), to protect the security of your account and information. If you are unable to satisfy the Two Step Verification process requirements, we are unable to assist you with gaining access or making any changes to the account, as we cannot verify your account.
*Messaging and data rates may apply
