Please review the following choices carefully, refunds and returns can only be processed when eligible items are returned using the appropriate method. If your return is shipped or brought to a store after the timeframes indicated below, we regret that we cannot issue a refund or send the merchandise back to you.
Returning Items Bought from Barnes & Noble.com
If you're not satisfied with your purchase, you may return it for a refund. We will issue a refund for the purchase price of the item plus any applicable taxes to your original form of payment for items returned within 30 days after the delivery date. All returned items must be in their original condition; shrink-wrapped products must be unopened. Shipping fees are not refunded.
The packing slip in your shipment has specific instructions for returns. We provide a pre-printed return label with our Returns Department Address.
If your packing slip is unavailable, please print out the Shipping Confirmation email you received after the item(s) shipped. Include that printout in the box, and write your Order Number on the outside of the box. Returns should be sent to:
Barnes & Noble
Returns Department
1 Barnes and Noble Way
Monroe Township, NJ 08831
Returns Department
1 Barnes and Noble Way
Monroe Township, NJ 08831
Please Note: Your packing slip is not a prepaid label. You will be required to pay for return shipping. Shipping charges are non-refundable.
This policy applies to the following item types:
• Books
• DVDs
• CDs
• Toys
• Games
• Books
• DVDs
• CDs
• Toys
• Games
For a list of items that cannot be returned, click here.
You can also bring the item and your packing slip or Shipping Confirmation e-mail to any Barnes & Noble store. If your packing slip or Shipping Confirmation e-mail are unavailable, the original form of payment must be presented.
Please Note: If you used PayPal to complete your order, the store will provide a Barnes & Noble Gift Card or in-store credit.
Click here to look up your local store's contact information.
To return an item within 30 days of purchase simply bring the item and your cash register receipt to your local Barnes & Noble store for a refund to your original form of payment. Please contact your local store for more details.
For more information about our store return policy, click here.
Please Note: If you used PayPal to complete your order, the store will provide a Barnes & Noble Gift Card or in-store credit.
For more information about our store return policy, click here.
A store credit or Barnes & Noble Gift Card will be issued for the purchase price of the item when a gift receipt is presented within 60 days of purchase.
If you are returning a gifted item that was purchased on BN.com, the packing slip in your shipment has specific instructions for returns. We provide a pre-printed return label with our Returns Department Address.
For more information about our store return policy, click here.
If you are returning a gifted item that was purchased on BN.com, the packing slip in your shipment has specific instructions for returns. We provide a pre-printed return label with our Returns Department Address.
Please Note: Your packing slip is not a prepaid label. You will be required to pay for return shipping. Shipping charges are non-refundable.
For more information about our store return policy, click here.
If you have compatibility or quality issues with a B&N Audiobooks purchase, please click here to contact Customer Service.
You can return your NOOK within 14 days of receipt, with either of the following options:
If you are returning a gifted item that was purchased on BN.com, the packing slip in your shipment has specific instructions for returns. We provide a pre-printed return label with our Returns Department Address.
For more information about our store return policy, click here.
A.) Call 1-800-THE-BOOK (843-2665) for a return authorization,
OR
B.) Return it to a Barnes & Noble store. - Stores near you
OR
B.) Return it to a Barnes & Noble store. - Stores near you
If you are returning a gifted item that was purchased on BN.com, the packing slip in your shipment has specific instructions for returns. We provide a pre-printed return label with our Returns Department Address.
Please Note: If you do not call for a return authorization number and send your NOOK to the wrong return address, no refund will be provided and your NOOK will not be returned to you. Shipping charges are non-refundable.
For more information about our store return policy, click here.
NOOK digital content and other downloaded purchases, including but not limited to downloadable PDFs for SparkNotes and Quamut products, Access Codes, gift cards, and shrink-wrapped items that have been opened, are not returnable. However if you are having compatibility or quality issues with your content, please contact us for assistance.
Bulk orders of 50 or more copies are non-returnable.
Bulk orders of 50 or more copies are non-returnable.
