Help with Free Member Shipping
Some potential causes for why you may not have received your Free Member Shipping benefit on your BN.com order if you have an active Barnes & Noble Membership are:
- Your Member number may not be saved in your BN.com account. Click here for information on how to save your Membership to your account.
Please note: If you've requested a replacement Member card, click here for more information.
- If your Membership is expired, visit the B&N Membership page and click Renew Membership to renew online. Your Member benefits will be available as soon as you renew.
- Your order contains additional items that are ineligible for free shipping - these include: Gift Cards, Gift Certificates, Magazines, Digital Products such as eBooks, SparkNotes, Digital Newsstand, other PDF files, and B&N Audiobooks, Barnes & Noble Membership, unusually sized or overweight items, or any items that do not expressly state that they are eligible for Free Shipping.
If you believe your Membership is active and your benefit should have been applied, please contact Member Services by clicking here.
Please note: Purchases made prior to enrolling in the Member Program, or without applying a Member number will not be credited for a retroactive refund. Membership benefits cannot be used in conjunction with any coupons, unless specifically stated, or with any corporate or prearranged group discounts such as the following: Educator discounts; employee discounts; or corporate or institutional discounts.
For more information about Barnes & Noble's Membership Program, visit our Member Program Terms and Conditions page.