Before mailing out your NOOK device to our returns center, please be sure to contact Customer Service at 1-800-THE-BOOK to obtain a valid Return Merchandise Authorization (RMA) for your device, if you haven't already.
Warranty-related NOOK device returns should be mailed to:
118 N. 57th Drive
Phoenix, Arizona 85043
Please note: For warranty-related NOOK device returns, please contact us at the phone number listed above for assistance before mailing out your device.
NOOK device returns within 14 days of receipt (or 60 days with a Gift Receipt) should be mailed to:
Barnes and Noble Return Center
5 Barnes and Noble Way
Monroe, NJ 08831
You can return your NOOK with either of the following options:
B.) Return it to a Barnes & Noble store. - Stores near you
If you are returning a gifted item that was purchased on BN.com, the packing slip in your shipment has specific instructions for returns. We provide a pre-printed return label with our Returns Department Address.
For more information about our store return policy, click here.