My NOOK is sluggish or unresponsive.
Like any computer or electronic equipment, your NOOK periodically needs to be completely powered off (not just put in Sleep Mode) to allow it to reset.
To power off your NOOK, press and hold the power button for 10 seconds. At that point, the device should be turned-off. Wait a few seconds, and then press and hold the power button for about 2 seconds to turn your NOOK back on.
I want to change my BN.com account password. What should I do?
Before you change your password on BN.com, first deregister your NOOK, so your NOOK isn’t configured to use a password that you have made obsolete.
NOTE: You must be connected to a Wi-Fi network to de-register your NOOK.
NOTE: De-registering your device will delete any content you have side-loaded on your NOOK. You might want to make sure you have copies of this content on your personal computer. You do not need to back up the books, magazines, and newspapers you have purchased through the NOOK Shop. These items will be restored to your NOOK automatically when you re-register it, using your new password.
To deregister your NOOK, do this:
1. Tap Settings in the NOOK Navigation menu to open the main Settings screen.
2. Tap Device Info.
3. Tap the Erase & Deregister Device menu choice.
4. On the Erase & Deregister Device screen, tap the Erase & Deregister Device button.
A dialog box appears, asking you to confirm that you want to reset your NOOK.
5. Tap the Reset NOOK button.
Your NOOK deregisters itself, restoring factory default settings.
Changing Your Password
Once you have deregistered your NOOK, log in to BN.com and change your password.
Reregistering Your NOOK
Once you have changed your password on BN.com, register your NOOK, following the registration instructions you followed when you first set up your NOOK. When you need to enter your BN.com account login information, be sure to enter your new password.
The screen is acting as though I’m tapping it, even though I am not.
If your screen is dirty, it might detect touches when none are occurring. This problem can occur on any touchscreen device. Turn off your NOOK, and wipe the screen clean with a soft, dry cloth. Pay particular attention to clear out or gently blow out any dust or dirt from the small lip around the edges of the display. Then turn your NOOK back on.
I’m trying to lend a book through Facebook, but the Post button doesn’t seem to be working.
Make sure you include a comment with your posting about lending the book. Posting a LendMe offer through Facebook requires at least a brief comment.
I transferred a ZIP archive from my personal computer. Why can’t I access the files?
Unzip files on your personal computer before transferring them to your NOOK. Your NOOK can read EPUB files and PDFs, but not .zip files.
