Please reference the below helpful troubleshooting tips if the Barnes & Noble NOOK App if you are experiencing any of the below issues.
Perform the following if:
• The Barnes & Noble NOOK App is crashing or closing unexpectedly.
• Your Library appears blank or eBooks are missing.
• You have forgotten the password for the main profile
- Power cycle your device by turning it off and then back on.
- For iOS devices, go to Settings, select NOOK from the app list, and turn on Log out on launch
- Launch the Barnes & Noble NOOK App after rebooting.
- If the issue persists, sign out of your account in the NOOK App and sign back in
Please note: After signing out of the app, any items that were previously downloaded must be downloaded again and any sideloaded items must be added again to your Library.
If your Library appears correctly when viewed on an alternate device, verify that the device and NOOK App software version are both up to date on the device you are experiencing the issue with. Once you have updated the applicable software versions, restart your device if you have not already done so and then launch the NOOK App.
If the issue continues after completing all the above steps, please contact Customer Service for further assistance.
For iOS Devices using iOS 12.0 or greater:
If eBooks are appearing as blank when you open them, restart your iOS device by turning it completely off, then back on again. Your eBooks should display the content again.