IMPORTANT NOTE - If you are having trouble downloading a pre-ordered eBook that just released, please try moving the title to your archive folder by holding down on the cover image and selecting Archive. Once archived, go to All Titles > Select the Menu to View Archive > Tap the title you wish to Unarchive and it will be added back to your library.
Before taking these steps, first confirm that the eBook you are looking for was purchased using the same email address as the one that is registered to your NOOK Device/App. The registered account information is available in the Settings section of your NOOK.
1. Check Wi-Fi Connectivity
First, confirm that your device is connected to Wi-Fi. An internet connection is required in order to download NOOK content. For assistance with Wi-Fi connectivity issues, click here.
For devices with cellular data: the Barnes & Noble NOOK App can toggle to allow or prevent content from being downloaded over cellular data (4G/5G/LTE). If you are in an area where you do not have access to Wi-Fi, you can set your NOOK App for Android or iOS to allow downloads over cellular data by going to Account>App Settings>Download & Storage and tapping the slider next to Using Cellular Data under any or all of the content types provided.
NOTE: Downloading NOOK content over cellular data may incur fees or charges with your data provider. Barnes & Noble is not responsible for these charges.
2. Refresh Your Library
To Refresh Your Library on Barnes & Noble NOOK App for Android, iOS, and most tablet & mobile devices, swipe down on the Library screen. A refresh icon will briefly appear showing your library is syncing.
To Refresh Your Library on most other devices:
- Go to Library.
- Tap the menu icon.
- Tap Refresh.
Your device may display a Refresh icon on the Library page, which will also refresh your library when tapped.
To refresh a single title, click here for instructions on archiving an eBook.
3. Perform a Soft Reset
Power the device completely off, then turn it back on.
4. Check Software Version
If your NOOK is not on the most up-to-date software version, you may experience difficulty purchasing and downloading your NOOK Content. for more detailed instructions on determining your software version and downloading the update file, if needed.
A list of our NOOK Devices and their latest software version is available here.
5. Check Device Compatibility
Access BN.com and search for the title that you're having issues with. Click on the title to access the product details page and confirm that your device is compatible with the content.
Tap on the lowercase i in a circle (shown below) to display content compatibility details.
6. Check Payment Method
Confirm that the credit card saved to your BN.com account is valid, as it may have expired. If so, please update the credit card information in your account and try downloading your books again. A valid credit card must be saved to your BN.com account in order to download your content. For instruction on how to update your BN.com payment method, click here.
For more information about credit card requirements to purchase and access NOOK content, click here.
7. Manage Content (For NOOK Devices with Profiles only)
If you have multiple profiles created on your NOOK, the profile you are using may not have access to the book you are trying to open. Click here to learn more about managing content between NOOK Profiles.
Additional Assistance
If you've followed the above steps and your title has blank or missing pages, or simply will not open, we are here to help. Click on the Contact Us button on the bottom of this page to chat, email, or call us for assistance.
