When you place an order, we will only bill your payment method once the item(s) ship from our warehouses. Before the order ships, you may see an authorization on your payment card statement, but we only collect the funds after shipment.
To review the payment method that was used and the amount that was charged for a bn.com order:
1. Click here to access the "My Account" page. Sign in to your bn.com account, if necessary.
2. Click My Order History from the left column
3. Locate your order and click View Order Details to open additional information about your order
The Order Details page will show the brand of card used (VISA, AMEX, etc.), the last four digits of the card number, and the charges applied.
To change the billing information of a bn.com order that has already been placed:
1. Click here to access the "My Account" page.
2. Locate your order either from the Recent Orders section on the main Account page or by clicking the My Order History button. Click the View Order Details button.
If the Change Billing Information button does not appear below the Billing Information, then the timeframe to submit changes has passed and the order cannot be edited.
3. If the option is available, edit the billing information as needed, then click Save to finalize your changes.
4. If the billing information change was successful, you will receive an email confirmation.
To provide a new payment method if we cannot process the original payment you provided:
1. Click the link in the email we send regarding a “Payment Update” or “Outstanding Balance” for your order to update payment.
2. This will open a form informing you of the balance and the item(s) in the order
3. Click the Pay Now button at the bottom of the form
4. Enter the billing address, even if it is the same as the previous address used
5. Add the card details (name on card, card number, expiration date, CVV)
6. Click the Submit button to complete the update. A message will appear to confirm if the update was successful. If you receive an error message, you may need to try a different credit/debit card
The link in the email is only active for seven days. If we do not receive updated payment information from you within those seven days, your order will be canceled.
With this process, you will only update the payment applied to the order referenced in the email. If you have a bn.com account, you will need to update the saved payment methods in your account so this does not occur on future orders.
If, for any reason, you are unable to complete the update of your payment information for your order, click here to contact Customer Service for further assistance.