There are several reasons why you may be experiencing an invalid Member number error message when placing an order on bn.com:
• Your Member number may not have been entered accurately. Check the number and re-enter it.
Note: your phone number cannot be used in place of your Member number online.
• If your Member number is already stored in your bn.com account, you do not need enter it again at checkout.
• If you've requested a replacement Member card, your Member number will have changed and your bn.com account will need to be updated.
• To have the old Member number removed, please contact Customer Service.