We hope you’re enjoying the new and improved bn.com! On May 27, 2026, we moved bn.com to a new platform, and with that change came some improvements both to the appearance and functionality of the site. Below is some information about our recent updates.
New password process
We no longer use traditional passwords for bn.com accounts. Instead, each time you sign in, we’ll send you a unique 6-digit code via email for you to enter that will act as your password.
If you have a NOOK Device or use the Barnes & Noble NOOK App, you will continue to use your traditional password to sign in to your device/app. In your bn.com account, there is a NOOK Account section where you can manage that password.
Existing Accounts
If you already had a bn.com account, there is no need to create a new account, just sign in with your email address and enter the code. We migrated over some of your information including order history, saved Gift Cards, Wishlist items added since September 2025, Membership information, and your NOOK Library.
You will need to add your preferred billing address, shipping address, and payment information to your account. Once entered and saved, the information will be available in your account for future orders.
Account creation
To create an account on bn.com, simply click the Sign in button in the top right corner and enter your email address. We’ll send you a 6-digit numerical code to the email address you enter. Provide that code on the Enter Code screen and your account is created!
Shop Pay and PayPal
We now offer Shop Pay, an accelerated payment platform from Shopify, that will store your payment information for you to apply to bn.com orders quickly and seamlessly. Purchases made with Shop Pay will appear on your billing statement as “Shopify Retail”. Use Shopify’s Shop App to review your Shop Pay purchase history.
We have temporarily removed PayPal as an available payment option on bn.com, but are working to bring it back soon.
We are not currently accepting Shop Cash.
Order History
Any orders placed using your email address in the last 14 months will appear in your Order History, whether or not you were signed in to an account when you placed the order.
Items Left in Your Cart
If you had items in your cart before the site update, those items were removed, as carts were not transferred to the new platform. If you want to purchase any items that were previously in your cart, you will have to add them again. Unfortunately, we cannot recover any items that were in your cart for you.
Wishlists
UPDATE: All Wishlists are in the process of being migrated over to the new site. Please check back soon if you currently are unable to view them in your account.
NOOK Account Credit Card
If you use your bn.com account to purchase NOOK Content, you will temporarily not be able to update the default credit card saved for NOOK purchases via your bn.com account. You will need to update your default credit card on your NOOK Device. If you cannot update the card on your device, you can also make digital purchases on bn.com and sync your purchase to your device.
Taxes on Digital Products
If you are seeing taxes applied to your eBook order, but digital items are not taxed in your state, it is likely that you either have not entered a billing address or signed in to your account with a billing address saved. Once your billing address is applied to the order, the taxes should be updated accordingly.
Gift Cards
There is no limit to the number of Gift Cards you can save in your bn.com account. When placing an order, you can apply up to 5 gift cards per order. Gift Cards saved on the account will not automatically be applied to an order, you have to click Apply Gift Card and select the cards you would like to apply.
Marketing Emails
While we get settled in to the new site, we will suspend sending marketing emails from 5/27 through 6/1/2026. Visit bn.com during this time to see what new releases are coming, what offers are available, and more!
Tax exemption
Tax exemption is now associated with the email address used to place an order. Any previous tax exemptions will need to be re-established with our new site.
If you are placing orders for a tax-exempt entity, email us at Taxes@bn.com with the email address associated with the account you wish to use for tax exemption along with any necessary exemption documentation. After approval, any orders placed with this account will be tax exempt.
If you want to place an order that should not be exempted, you will need to use a separate account that has not been established as tax exempt on bn.com.