Customer Service is here to help!
Order Status
Check your order status instantly by clicking here.
Manage Your Membership
To update your Membership Auto Renewal selection, please click here.
Barnes & Noble App
The Barnes & Noble App is currently undergoing maintenance and will be back up soon. We appreciate your patience while we make some updates!
Taxes on Digital Products
If you are seeing taxes applied to your eBook order, but digital items are not taxed in your state, it is likely that you either have not entered a billing address or signed in to your account with a billing address saved. Once your billing address is applied to the order, the taxes should be updated accordingly.
Need more help? We're just a click away!
- Chat: Click here to chat with us, available 24 hours a day.
- Email: Click here to email us and we'll get back to you shortly.
B&N Press Publishers: Click here to chat with the B&N Press Support Specialists.
Need to Call Us (Toll Free)?
Phone support is available for order placement, payment updates, and Privacy Data Rights requests. Click here to get connected to an agent.
By using phone, chat, or email, you agree to the terms of our Privacy Policy.
Pro Tip: Before reaching out, you can save time by visiting our Help Center — it covers most common questions about orders, Membership, NOOK, and more.