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  1. Refund and Return Policies If you're not satisfied with your purchase, you may return it for a refund. We will issue a refund to your original form of payment for items returned within 14 days. Items must be returned in their...
  2. Textbook Rental Returns Free UPS return shipping is provided for all BN.com textbook rentals.  Follow the steps below to print your FREE UPS shipping label and Textbook Rental Packing Slip.    1. ...
  3. Reserve an Item for In-Store Pickup You can reserve a book or other product online on BN.com, availability permitting, and pick it up at a Barnes & Noble retail store by following these steps:   1.  Search for...
  4. Free Shipping Requirements All BN.com orders for eligible items totaling $25 or more qualify for Free Standard Shipping within the continental U.S. How do I qualify for Free Standard Shipping on BN.com orders?  ...
  5. Gift Card Balance We have three convenient ways to check the available funds on your Barnes & Noble Gift Card : Online, over the phone, or at a B&N retail location. You will need your gift card number as well...
  6. Account Password Reset Follow the steps below to reset your BN.com and/or NOOK account password:   1.  Click "Sign In" at the top of BN.com .  This opens the "Sign In or Create Account" window. ...
  7. Membership Automatic Renewal Opt-Out You may opt out of automatic renewal of your BN Membership at any time, prior to the date you are charged for renewal.  The automatic renewal is applied approximately one month before...
  8. Determine Shipping Rates To determine the cost of shipping for the items in your Shopping Bag:    1.  After you have finished adding your items, click the Shopping Bag icon in the top right corner of the...
  9. Membership Registration Keeping your Member profile current allows us to provide you with the best customer service and ensures that you won't miss a day of savings. Please note : You may need to add your Membership to your...
  10. Update Account Settings Follow the steps below to update your account settings on your BN.com account.    1.  Access  BN.com and sign into your account.    2.  Click on "My Account" and...
  11. Free Member Express Shipping We're proud to offer Barnes & Noble Members Unlimited FREE Express Shipping in 1-3 business days on all eligible orders within the continental United States!  There is no minimum purchase...
  12. Add Gift Card to Account Gift Cards and eGift Cards that are saved to your BN.com account are automatically applied to your next purchase on BN.com, including NOOK content purchases such as...
  13. Shipping Cost for International Bulk Orders International Shipping charges (outside of the contiguous United States) for bulk orders are based on weight and destination.  If you are interested in shipping internationally, please...
  14. Enroll in the Educator Program In order to verify your credentials as an Educator, enrollment is only available in Barnes & Noble retail stores.  You may enroll at all Barnes & Noble stores, as well as Bookstar...
  15. Order Tracking You can check the status of your order and track your packages by following the steps below. To check the status of an order and track packages for a BN.com order...
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