Coronavirus (COVID-19) is impacting our country in an unprecedented way. We are proud to be members of your communities and understand that at this time we all face unique challenges. As most of our stores are now open, our priority continues to be the safety of our customers and booksellers. Here are a few of the steps we have taken to resume serving our communities.
Our Stores
All of our stores have reopened to the public with safety precautions in place for our customers and booksellers. Please contact your local store for current operating hours. Store contact information is available here.
All of our stores have reopened to the public with safety precautions in place for our customers and booksellers. Please contact your local store for current operating hours. Store contact information is available here.
We are taking numerous safety precautions in all our open stores to keep our booksellers and customers safe. These include:
-- Enhanced cleaning throughout the day and reduced store hours;
-- Social distancing measures of at least six feet for customers and booksellers, including a limit to the number of customers at any one time, and in-store signage;
-- Protective barriers at our registers to separate customers and booksellers;
-- Booksellers are required to wear face masks where mandated by local ordinance;
-- All booksellers have temperature checks before shifts;
-- Designated spaces are marked for customers to deposit any books they have browsed, for these then to be taken out of circulation for sanitizing;
-- Cafés are limited to To-Go only service and BN Café App pickup or limited socially distanced seating in select stores;
-- Curbside delivery for Buy Online, Pick Up In Store orders
-- We will not be holding in store events but will continue with a variety of Virtual Events with authors and Storytime book readings available on BN.com, and via our social channels.
We appreciate your patience and support of these changes to the running of our stores.
Meanwhile, we are very pleased to let you know that we have been busy in each of our stores. We have moved the shelving and furniture - and just about every book in the store - to improve our appearance and to make browsing better. Bestsellers and new releases are given dedicated space; fiction, mystery, history and kids have been rearranged; most sections have been given a thorough review; and above all we have made a great effort to improve the assortment of books we stock. We really hope that you like what we have done.
We are looking forward to welcoming you back to our stores. We know that reading, as well as workbooks and educational toys and games, play an important role to keep us all engaged and connected. We have reopened with the greatest appreciation for the support and dedication of our customers.
Online Orders
We understand not everyone will be able to visit a store at this time. BN.com is available for you to place orders 24/7. Our NOOK app is available to download for free on iOS and Android to access eBooks and digital magazines on your mobile device. We are working diligently to ship orders on time, but, unfortunately, due to overall volume and COVID-19 impacts, our shipping partners are experiencing delays in their networks. We ask that you please allow an extra 2-4 business days for delivery, and to keep in mind that tracking information may take time to show any new activity. We apologize for any delays and we thank you for your patience.
International Orders
Based on the ongoing developments surrounding COVID-19, we have reinstated international shipping from the U.S. to most countries. Orders to countries with stringent or evolving policies may experience delays, but we are working to deliver your order as quickly as possible. Please refer to International Shipping for more information.
Curbside Pickup for Online Orders
We are offering curbside pickup for online orders. Curbside pickup is available at all stores with an exterior entrance, and in-store pickup is available in all stores. Contact your participating B&N store for hours and additional details. Curbside Pickup information is available here.
Our Cafés
Cafés that are open are serving on a To-Go or BN Café App pickup basis only. The B&N Cafés that are open are available for quick pickup of Starbucks coffee & beverages, Starbucks coffee bags, Harney & Sons tea tins, freshly baked cookies, savory sandwiches, and more. Please call your local B&N to confirm hours and availability.
Cafés that are open are serving on a To-Go or BN Café App pickup basis only. The B&N Cafés that are open are available for quick pickup of Starbucks coffee & beverages, Starbucks coffee bags, Harney & Sons tea tins, freshly baked cookies, savory sandwiches, and more. Please call your local B&N to confirm hours and availability.
Our Distribution Centers
In order to keep our employees and customers safe, we have substantially changed operations in our two Distribution Centers to follow the latest guidelines from the CDC and health officials. We have enhanced cleaning, including regular deep cleans. Social distancing is maintained by a number of measures, including reduced staffing, marked floors and changed spacing at work stations to keep people at least 6-feet apart, and removed turnstiles and break room seating. We conduct temperature checks before work shifts begin and require employees to stay at home if they feel ill or for any other reason are uncomfortable coming to work. Notice of these and other policies are posted throughout the facilities. We appreciate all the hard work and efforts of our staff in the Distribution Centers.
In order to keep our employees and customers safe, we have substantially changed operations in our two Distribution Centers to follow the latest guidelines from the CDC and health officials. We have enhanced cleaning, including regular deep cleans. Social distancing is maintained by a number of measures, including reduced staffing, marked floors and changed spacing at work stations to keep people at least 6-feet apart, and removed turnstiles and break room seating. We conduct temperature checks before work shifts begin and require employees to stay at home if they feel ill or for any other reason are uncomfortable coming to work. Notice of these and other policies are posted throughout the facilities. We appreciate all the hard work and efforts of our staff in the Distribution Centers.
Virtual Author Events and Storytimes
While we are not currently holding events in our stores to keep social distancing, the fun doesn’t have to end! Please join us for virtual Storytimes here and find learning materials and resources. We are also featuring live virtual events with some of your favorite authors. We look forward to seeing you online! We are Barnes & Noble on Facebook, @BNBuzz on Twitter, and barnesandnoble on Instagram. You can also follow your local store on Facebook, Twitter and Instagram.
While we are not currently holding events in our stores to keep social distancing, the fun doesn’t have to end! Please join us for virtual Storytimes here and find learning materials and resources. We are also featuring live virtual events with some of your favorite authors. We look forward to seeing you online! We are Barnes & Noble on Facebook, @BNBuzz on Twitter, and barnesandnoble on Instagram. You can also follow your local store on Facebook, Twitter and Instagram.
We are of course book lovers too and, like many of you, we turn to books for comfort and education, entertainment and escape, especially in times like this. For those of you who visit us at a store, our booksellers will be there to welcome you and to recommend your next great read.
We greatly appreciate your support in these difficult times.
The Booksellers of Barnes & Noble
